Widerrufsrecht

30-Day Easy Returns

At Souliia, we want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

This policy applies to orders delivered worldwide.

Key Information

Return Period: 30 days from the delivery date
Refund Processing: Within 7 business days after approval
Restocking Fees: None
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
Exchanges: Accepted

Return Eligibility

You may return an item within 30 days of delivery provided that:

The item is unused and in its original condition.
All original packaging, accessories, tags, and included documents are returned.
The item is securely packed to prevent damage during return shipping.

Original shipping costs are non-refundable.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at support@souliia.com with your order number, a description of the issue, and clear photos of the item and packaging.

If your item was damaged during shipping, please notify us within 48 hours of delivery.

Change of Mind Returns

If you ordered the wrong item, changed your mind, or no longer need your purchase, you may still return it within 30 days, provided it meets the return conditions.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Exchanges

If you'd like to exchange your item, contact us within 30 days of delivery and our team will be happy to help.

Item Not Received

If your order has not arrived, please contact us so we can investigate with the carrier. If the shipment is confirmed lost, we'll send a replacement or issue a full refund.