Shipping Policy

At Souliia, we're committed to making sure your order arrives safely and as quickly as possible.

We offer free shipping worldwide on all orders.

Shipping Destinations

We currently ship worldwide.

Order Cut-Off Time

5:00 PM (GMT+1)

Orders placed before the cut-off time are usually processed the same business day.

Processing Time

1–2 business days (Monday–Friday)

Estimated Delivery

• Processing Time: 1–2 business days
• Transit Time: 6–10 business days
• Estimated Total Delivery Time: 7–12 business days

Shipping Costs

Free shipping is available on all orders with no minimum purchase required.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number by email.

Please allow 1–2 business days for tracking information to update.

Lost or Delayed Packages

If your package is delayed or confirmed lost by the carrier, please contact us. We'll arrange a replacement or issue a full refund where applicable.

Pickup Point & Unclaimed Parcels

If a parcel is returned to us because it wasn't collected from a pickup location, a €25 handling fee may be deducted from your refund to cover return shipping costs.

Contact Information

Store Name: Souliia

Address:
9 White Mill Dr, York, YO42 2FF, United Kingdom

Administrative correspondence and authorized returns only. No physical retail location.

Email: support@souliia.com

Phone: +44 7300 382238

Customer Support

Monday – Sunday
08:00 – 18:00 (GMT+1)